Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our nail studio services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our nail services, including your name, contact details, appointment preferences, nail health information you choose to share, and payment information. This helps us deliver personalised nail care and manage appointments effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality nail services and includes:
- Processing appointment bookings and service requests
- Managing client preferences and service history
- Coordinating technician assignments and scheduling
- Processing payments and managing billing
- Communicating appointment reminders and confirmations
- Providing aftercare instructions and product recommendations
We handle your information responsibly, using it solely for your nail service requirements and essential business operations.
3. Client Information and Service History
Your service details, including nail preferences, product choices, appointment frequency, and any specific requirements are stored securely and treated as confidential. We maintain these records to ensure consistency in service delivery.
Client records are accessed only by our technical team and are stored on secure systems with restricted access. We maintain service histories for 2 years to facilitate ongoing care, after which they are securely archived or deleted upon request.
4. Nail Health and Preference Information
Any nail health information you choose to share with technicians is used solely to ensure appropriate service delivery. This information is treated with strict confidentiality and is not used for any other purpose without your explicit consent.
Health-related notes are stored separately from personal contact details and are accessible only to relevant technical staff for service purposes.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and service records. All client data is stored on encrypted systems with access limited to authorised team members.
Our technical team follows strict confidentiality agreements regarding client information and service details, ensuring your preferences and history remain private and secure.
6. Appointment Scheduling and Preferences
We store your scheduling preferences, favourite technicians, and service patterns to ensure appointments are tailored to your needs. This includes keeping records of preferred appointment times, service durations, and any specific requirements.
Scheduling information is maintained as part of our service delivery and is accessed only by the administrative and technical teams.
7. Legal Basis for Processing
By using our nail studio services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, appointment management, safety considerations, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, booking platform providers for appointment management, and product suppliers for allergy-specific requirements.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never share your service records or personal information without your explicit consent.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Client service records are typically maintained for 2 years after your last appointment to allow for preference tracking, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025